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Dear client, it is important that you give us as much detail as possible about the situation you want to report, this will us find your profile or purchase:

Important information about your order:

  • Name and Lastname
  • Email
  • Phone
  • Order number
  • Event name
  • Detailed description of the situation

This number is shown at the end of the purchase process or in the order confirmation email.

TIP: *** Make sure you enter the email correctly during the purchase process. ***

*** Please note that the data you include in this form will be sent to us via the Internet. There are risks involved in electronic communication. Please refer to our Privacy Policy for further information.

By submitting a form via this website, you consent that, for the purpose of contacting you, responding to your query, directing you to the appropriate person within Ticketera® and providing you with publications or materials relating to our events, provided by us, by such communication means as we deem appropriate (including by email, voice call or text message to any phone number that you provide to us), your name, phone number, country of residence and email address (your “Data”) may be shared, in electronic and/or physical form, with employees of Ticketera®, TiX.By LLC (collectively, “Ticketera®”). Your Data will be processed by Ticketera® for the purposes of providing customer services in connection with this website. If you do not provide us with Data marked as mandatory in this form, or consent to the use/disclosure of your Data as outlined above, we may be unable to contact you, respond to your query, direct you to the appropriate person within Ticketera® or provide you with the materials or information outlined above. If you: (i) have any questions or complaints about the way that Ticketera® collects and uses your Data; (ii) do not want us to contact you; (iii) no longer wish your Data to be retained; or (iv) wish to exercise rights you may have regarding access, rectification, opposition and deletion, please inform us by sending an email to our Customer Service Personnel at [email protected]. We will respond to your request/complaint by the timeframe specified under applicable laws, or otherwise within a reasonable time.

Thank You!

Our representatives will solve iunquires in the order they are received.

-Ticketera® Team